Avaya Communication Manager Contact Center Manual page 336

ACD contact center switch forms
336 Communication Manager Guide to ACD Call Centers
Required and allowed fields — VDN data types
VuStats data type
acceptable-service-level
acd-calls
average-acd-talk-time
average-speed-of-answer
average-time-to-abandon
calls-abandoned
calls-flowed-out
calls-forced-busy-or-disc
calls-offered
calls-waiting
non-acd-calls-connected
oldest-calling-waiting
percent-in-service-level
total-acd-talk-time
vdn-extension
vdn-name
1. For a description of VDN data types, see
Required and allowed fields — trunk group data types
VuStats data type
average-incoming-call-time
average-outgoing-call-time
incoming-abandoned-calls
incoming-calls
incoming-usage
number-of-trunks
outgoing-calls
Format Period
required
required
required required
required required
required required
required
required
required
required
required
required
required
required required
VDN data types
Format Period
required required
required required
required
required
required required
required
1
Threshold
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
on page 348.
1
Threshold
allowed
allowed
allowed
allowed
allowed
allowed