Avaya Communication Manager Contact Center Manual page 426

Guide to acd contact centers
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SCOTCH
SCOTCH
SCSI
SDDN
SDI
SDLC
SDN
SFRL
SID
simplex system
simulated bridged
appearance
single-carrier cabinet
single-line voice terminal
SIT
small computer system
interface (SCSI)
SMDR
SN
SNA
SNC
SNI
SNMP
software
426 Communication Manager Guide to ACD Call Centers
Switch Conferencing for TDM Bus in Concentration Highway
See
small computer system interface (SCSI)
Software-Defined Data Network
Switched Digital International
Synchronous data-link control
Software-defined network
Single-frequency return loss
Station-identification number
A system that has no redundant hardware.
The same as a temporary bridged appearance; allows the terminal user (usually the
principal) to bridge onto a call that had been answered by another party on his or her
behalf.
A combined cabinet and carrier unit that contains one carrier. See also
cabinet
on page 417.
A voice terminal served by a single-line tip and ring circuit (models 500, 2500,
7101A, 7103A).
Special-information tones
An ANSI bus standard that provides a high-level command interface between host
computers and peripheral devices.
Station Message Detail Recording, also known as Call Detail Recording.
Switch Node
Systems Network Architecture
Switch Node Clock
Switch Node Interface
Simple Network Management Protocol
A set of computer programs that perform one or more tasks.
on page 426.
Multicarrier

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