Administering Vustats - Avaya Communication Manager Contact Center Manual

ACD contact center features

Administering VuStats

The following forms and fields are required to administer the VuStats feature.
Required form – VuStats feature
Form
System Parameter Customer-Options
Feature-Related System Parameters
Trunk Group
Attendant Console
BCMS/VuStats Login ID
Hunt Group
Station
Vector Directory Number
VuStats
Display the System-Parameter Customer-Options form and ensure that ACD,
BCMS/VuStats Login IDs, BCMS/VuStats Service Level, and VuStats or VuStats (G3V4
Enhanced) are set to y.
Feature-Related System-Parameters form
— ACD Login Identification Length — If you are not using EAS, enter a number (1–9)
272 Communication Manager Guide to ACD Call Centers
that identifies the length of Agent Login IDs used by BCMS/VuStats. If you are not
using BCMS/VuStats Login IDs, accept the default 0. This field defines the ACD
login ID length and the BCMS login ID length, so you must coordinate with the
BCMS administrator before changing this field.
Field
ACD
BCMS/VuStats Login ID
BCMS/VuStats Service Level
VuStats or VuStats (G3V4 Enhanced)
ACD Login Identification Length
BCMS/VuStats Measurement Interval
BCMS/VuStats Abandoned Call Timer
Validate BCMS/VuStats Login IDs
Clear VuStats Shift Data
Measured
Feature Buttons
Login ID, Name
ACD
Acceptable Service Level
Measured
Objective
Feature Buttons
Acceptable Service Level
Measured
All