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Once an agent is logged into an Auto-Available split/skill, it is immediately moved to the
Auto-In work mode and subsequent requests to change out of that mode are denied.
Agent logout with AAS
For splits/skills with AAS, agents are automatically logged out under the following
circumstances:
CMS completes an Agent Move request out of an Auto-Available split/skill.
The Auto-Available agent's port is unavailable because maintenance is being
performed.
You administer a split/skill as AAS = n.
You remove an agent from an existing AAS split/skill.
Redirection on No Answer (RONA) redirects a call that the agent has not answered after
an administered number of rings.
Considerations
AAS is intended primarily for non-BX.25 and non-ASAI PBX adjuncts such as
Conversant VIS, that require extra help in getting PBX ports back online after a restart.
AUDIX is incompatible with AAS because it uses BX.25 messages to automatically
activate its ACD agent ports after a PBX restart.
Because AAS is intended for nonhuman agents, do not administer an Auto-Answer
telephone as a member of an AAS.
AAS is not intended for any agent port hardware that can change its work mode state
since a request to move to any state other than AUTO-IN is denied; however,
administration of such telephones is not blocked.
Interactions
Auto-Answer
Do not administer an Auto-Answer telephone as a member of an AAS.
Auto-Answer was originally implemented for human agents. If a nonanalog telephone is
administered as Auto-Answer and that telephone is logged into a split/skill, when the
telephone goes on-hook, it is logged out.
Agents at analog telephones defined as Auto-Answer who are logged into a split/skill must
dial a log-out FAC to log out. If a telephone is a member of an AAS, a log-out FAC is
denied. To log the agent out, you must either remove the agent from the split/skill when not
active on a call or busy-out the physical extension.
Auto-Available Split/Skill
Issue 1.0 May 2003
75
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