Sit Treatment For Call Classification (Category A Only) - Avaya Communication Manager Contact Center Manual

Aux Work
For each Reason Code enter the name to be associated with this Reason Code when the
agent uses this Reason Code to enter Aux Work mode. Names can be up to ten characters
long. Default is blank.
Logout
For each Reason Code enter the name to be associated with this Reason Code when the
agent uses this Reason Code to log out. Names can be up to ten characters long. Default
is blank.
SIT Treatment for Call Classification (Category A
only)
This form is used to provide the capability of specifying the treatment of Special
Information Tones (SITs) used for Outbound Call Management type calls with USA tone
characteristics. The TN744 Call Classifier circuit pack ports are used to detect SITs. The
TN744 is capable of detecting the following six SITs:
SIT Ineffective Other
SIT Intercept
SIT No Circuit
SIT Reorder
SIT Vacant Code
SIT Unknown
AMD Treatment

SIT Treatment for Call Classification (Category A only)

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