Avaya Communication Manager Contact Center Manual page 334

ACD contact center switch forms
Required and allowed fields — split data types
VuStats data type
acceptable-service-level
acd-calls
after-call sessions
agents-available
agents-in-after-call
agents-in-aux-1
agents-in-aux-2
agents-in-aux-3
agents-in-aux-4
agents-in-aux-5
agents-in-aux-6
agents-in-aux-7
agents-in-aux-8
agents-in-aux-9
agents-in-aux-all
agents-in-aux-default
agents-in-aux-non-default
agents-in-other
agents-on-acd-calls
agents-on-extension-calls
agents-staffed
average-acd-talk-time
average-after-call-time
average-speed-of-answer
average-time-to-abandon
call-rate
334 Communication Manager Guide to ACD Call Centers
Format Period
required
required
required required
required
required required
required required
Threshold
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed