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AIOD
AIOD
ALBO
All trunks busy (ATB)
ALM-ACK
American Standard Code
for Information
Interchange
AMW
AN
analog
analog data
analog telephone
analog-to-digital
converter (ADC)
angel
ANI
ANSI
answerback code
AOL
AP
388 Communication Manager Guide to ACD Call Centers
Automatic Identification of Outward Dialing
Automatic Line Build Out
The state in which no trunks are available for call handling.
Alarm acknowledge
See
ASCII (American Standard Code for Information Interchange)
Automatic Message Waiting
Analog
The representation of information by continuously variable physical quantities such
as amplitude, frequency, and phase. See also
Data that is transmitted over a digital facility in analog (PCM) form. The data must
pass through a modem either at both ends or at a modem pool at the distant end.
A telephone that receives acoustic voice signals and sends analog electrical signals
along the telephone line. Analog telephones are usually served by a single wire pair
(tip and ring). The model-2500 telephone set is a typical example of an analog
telephone.
A device that converts an analog signal to digital form. See also
converter (DAC)
on page 401.
A microprocessor located on each port card in a processor port network (PPN). The
angel uses the control-channel message set (CCMS) to manage communications
between the port card and the archangel on the controlling switch-processing
element (SPE). The angel also monitors the status of other microprocessors on a
port card and maintains error counters and thresholds.
See
Automatic Number Identification (ANI)
American National Standards Institute
association supporting a variety of standards.
A number used to respond to a page from a code-calling or loudspeaker-paging
system, or to retrieve a parked call.
Attendant-offered load
Applications processor
digital
on page 401.
on page 391.
.
A United States professional/technical
on page 389.
digital-to-analog
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