Avaya Communication Manager Contact Center Manual page 335

Guide to acd contact centers
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Required and allowed fields — split data types (continued)
VuStats data type
calls-abandoned
calls-flowed-in
calls-flowed-out
calls-waiting
oldest-calling-waiting
percent-in-service-level
split-extension
split-name
split-number
split-objective
total-acd-talk-time
total-after-call-time
total-aux-time
VuStats Display Format (Category A only)
Format
Period
required
required
required
required
required
required
required
required
required
required
required
Threshold
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
Issue 1.0 May 2003
335

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