Avaya Communication Manager Contact Center Manual page 412

Guide to acd contact centers
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INWATS
INWATS
IO
ISDN
ISDN Gateway (IG)
ISDN trunk
ISDN-PRI terminal
adapter
IS/DTT
ISN
ISO
ISV
ITP
ITU
IXC
kHz
kbps
kbyte
kg
LAN
LAP-D
LAPD
412 Communication Manager Guide to ACD Call Centers
Inward Wide Area Telephone Service
Information outlet
See
Integrated Services Digital Network (ISDN)
A feature allowing integration of the switch and a host-based telemarketing
application via a link to a gateway adjunct. The gateway adjunct is a 3B-based
product that notifies the host-based telemarketing application of call events.
A trunk administered for use with ISDN-PRI. Also called ISDN facility.
An interface between endpoint applications and an ISDN PRI facility. ISDN-PRI
terminal adapters are currently available from other vendors and are primarily
designed for video conferencing applications. Accordingly, currently available
terminal adapters adapt the two pairs of video codec data (V.35) and dialing (RS-
366) ports to an ISDN PRI facility.
Integrated Services/digital tie trunk
Information Systems Network
International Standards Organization
Independent software vendor
Installation test procedure
International Telecommunications Union
Interexchange carrier code
Kilohertz
Kilobits per second
Kilobyte
Kilogram
Local area network
Link Access Procedure on the D-channel
Link Access Procedure data
on page 410.

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