Avaya Communication Manager Contact Center Manual page 327

Guide to acd contact centers
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Some data types have preset maximum field length limits based on the switch
administration. For example, the data type acceptable-service-level is taken from the
BCMS Acceptable Service Level field on the Hunt Group and Vector Directory Number
forms; on this form, the field allows a maximum number of four characters. Therefore, for
the acceptable-service-level, you should not create a VuStats display field that consists of
more than four characters (that is, $$$$). Other data types have similar limits.
Field lengths for data items that appear as time must match the value in the Format field,
which is discussed below. Remember to account for possible colons when the display will
be in a time format.
Format descriptions can be all text (such as a message of the day) or they can be all data
fields, in which case users will have to memorize the labels or use customer-provided
overlays above or below the display.
If the numeric data for a field is too large for the number of data field characters entered,
the VuStats display will show asterisks instead of data. If name database items are too
large for the number of data field characters, the VuStats display will truncate the data to fit
the data field size. The split/skill objective, as entered on the Hunt Group form, will display
as asterisks if the information exceeds the data field size.
If the data for a field is too large for the number of data field characters entered, VuStats
displays asterisks. If name database items are too large for the number of data field
characters, VuStats truncates the data. VuStats also displays Split/Skill Objective
(assigned on the Hunt Group form) as asterisks if the information exceeds the data field
size.
Data Item fields
On lines 1 through 10, beneath the Data Type field label enter data items for the display
format. These data items are associated with the sets of data field characters in the Format
Description field. Each data item is defined by one or more of the following fields: Data
Type, Format, Period, Threshold, and Reference. Input for these fields is described in
more detail below.
Enter each data item in the same order as data fields are defined in the Format Description
field. For example, Line 1 of the Data Type field must contain the data item for the first data
field (that is, the first set of $s).
Data Type
The data item to be included in the current display format. For a complete
list of data types available for each object type, see the
split data types
on page 334,
data types
on page 344,
page 349 tables for a description of data types associated with each object type. The
default is blank.
Agent and agent-extension data types
VDN data types
on page 348, and
VuStats Display Format (Category A only)
Required and allowed fields —
Trunk group data types
Issue 1.0 May 2003
on page 337,
Split
on
327

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