Avaya Communication Manager Contact Center Manual page 415

Guide to acd contact centers
Table of Contents

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MA-UUI
Mbps
M-Bus
Mbyte
MCC
MCS
MCT
MCU
MDF
MDM
MDR
MEM
memory
memory shadowing link
message center
message center agent
MET
MF
MFB
MFC
MHz
MIM
Message-Associated User-to-User Signaling
Megabits per second
Memory bus
Megabyte
Multicarrier cabinet
Message Center Service
Malicious Call Trace
Multipoint control unit
Main distribution frame
Modular data module
Message detail record
Memory
A device into which information can be copied and held, and from which information
can later be obtained.
An operating-system condition that provides a method for memory-resident
programs to be more quickly accessed, allowing a system to reboot faster.
An answering service that supplies agents to and stores messages for later retrieval.
A member of a message-center hunt group who takes and retrieves messages for
voice-terminal users.
Multibutton electronic telephone
Multifrequency
Multifunction board
Multifrequency code
Megahertz
Management information message
Issue 1.0 May 2003
MIM
415

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