Table of Contents
Advertisement
For non-QSIG or QSIG trunk groups to the communication server that require
information forwarding, the UUI IE Treatment should be shared and the Send
Codeset 6/7 LAI IE should be n.
Information transported via the Shared UUI will not work with non-Avaya switches
unless they adhere to the proprietary encoding.
Troubleshooting
The following troubleshooting hints should be reviewed when information is not forwarded,
even though you received no error messages while administering the Shared UUI feature,
and all software and connections meet the minimum requirements:
If DCS is used, make sure all ISDN trunks between the communication server used for
DCS or remote AUDIX are configured in the D-channel mode.
For each ISDN trunk administered with the Shared UUI option, make sure the UUI size
does not exceed the UUI IE size that the network can support.
For all non-QSIG ISDN trunks, make sure the UUI IE Treatment field is set to
shared.
Make sure trunk group options are set correctly for the application and configuration.
Applications may fail on networks supporting limited UUI transport. Administration
determines which application's UUI will be transported in these cases. If a given
application is failing, first check the administration to determine if the application in
question has the highest priority. This applies to tandem nodes as well as originating
nodes.
Applications that originate UUI on tandem nodes can request that assigned priorities at
the tandem node be applied to the resulting UUI. Therefore, it is possible for a tandem
node to erase UUI information received from the originator. Passing UUI through a
tandem node transparently, as required for UUS Service 1, does not apply to the
proprietary shared UUI procedures of the communication server.
Interactions
Best Service Routing
Best Service Routing-related data is sent in addition to the associated ASAI user data and
UCID.
Intraflow and Interflow
Intraflow and Interflow allow you to redirect ACD calls from one split/skill to another
split/skill when the splits/skills are not vector-controlled. Intraflow redirects calls to other
splits/skills within the system using Call Coverage or Call Forwarding All Calls. Interflow
redirects calls to an external split/skill or location using Call Forwarding All Calls.
Information Forwarding (Category A only)
Issue 1.0 May 2003
167
Advertisement
Table of Contents
