Integrated Types - Avaya Communication Manager Contact Center Manual

Guide to acd contact centers
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Recorded announcement types

Integrated types

The integrated announcement type stores announcements internally on the switch on an
Integrated Announcement circuit pack (TN750, TN2501AP, or co-resident). Co-resident
integrated announcement circuitry is included with the Avaya S8000 and S8300 media
servers.
The TN750 circuit pack has 16 ports and the TN2501AP circuit pack has 31 ports that are
available for playing announcements. This is the recommended source for VDN of Origin
Announcements and other general and ACD announcement needs.
integrated
Use the integrated announcement type for announcements that are stored on the switch in
TN750, TN2501AP, or co-resident announcement circuit packs. This announcement type
is recommended for general, ACD, and vectoring announcements and for VDN of Origin
Announcements.
integ-rep
The integ-rep (integrated-repeating) announcement type is used to provide integrated,
repeating automatic wakeup announcements and is implemented along with the multi-
integ hospitality announcement type setting.
Issue 1.0 May 2003
373

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