Table of Contents
Advertisement
vector directory numbers (VDN)
Agent Call Handling override
Redirection on No Answer (RONA)
. . . . . . . . . 223, 225,
Service Observing
timed after call work (ACW)
. . . . . . . . . . . . . . . . . .
VDN reports
. . . . . . . . . . . . . . . . .
VOA override
Voice Response Integration (VRI)
. . . . . . . . . . . . . . .
VuStats data types
Vector Disconnect Timer
. . . . . . . . . . . . . . . . . .
Vector Number
. . . . . . . . . . . . . . .
Vector Routing Table
Vector Routing Table form
. . . . . . . . . . . . . . . .
vector routing tables
Vectoring (ANI/II-Digits Routing)
Vectoring (Attendant Vectoring)
. . . . . . . . . . . . . . . . .
Vectoring (Basic)
Vectoring (G3V4 Advanced Routing)
Vectoring (G3V4 Enhanced)
Vectoring (Holiday Vectoring)
VOA
. . . . . . . . . . . . . . .
service observing
Voice Messaging Systems
interactions
Redirection on No Answer (RONA)
Voice Response Integration (VRI)
Voice Response Integration (VRI)
audiotex applications
converse-on vector command
. . . . . . . . . . . . . . .
detailed description
. . . . . . . . . . . . . . . .
dial ahead digits
. . . . . . . . . . . . . . . . . . . . .
forms
interactions
Agent Call Handling
. . . . . . . . . . . . . . . . . . .
agents
answer supervision
. . . . . . . . . . . . . . . . . . .
AUDIX
Auto Available Split (AAS)
automatic answering
Basic Call Management System (BCMS)
Call Detail Recording (CDR)
Call Management System (CMS)
. . . . . . . . . . . . . . . . . .
Call Park
. . . . . . . . . . . . . . . . .
Call Pickup
. . . . . . . . . . . . . . .
Call Prompting
. . . . . . . . . . . . . . .
CallVisor ASAI
Class of Restriction (COR)
Conference—Terminal
direct department calling (DDC)
Distributed Communications System (DCS)
. . . . . . . . . .
. . . . . . .
. . . . . . . . . . .
. . . . . . . .
. . . . . . . . . . . . . .
. . . . . . . . . .
320-321
. . . . . . . . . .
. . . . . . . . . .
. . . . . . . .
. . . . . . . . . . . .
. . . . . . . . . . . .
. . . . . .
. . . . . .
. . . . . . . . .
. . . . . . . . . . . . . .
. . . . . . . . . .
. . . . . . . . . . . . .
. . . . . . . . . . . . .
. . . . . . . . . .
. . . . . . . . . . . .
. . .
. . . . . . . . .
. . . . . .
. . . . . . . . .
. . . . . . . . . . .
. . . . . . .
Voice Response Integration (VRI), interactions, (continued)
72
Expert Agent Selection (EAS)
205
Hold
226
Hold—Automatic
64
Hunt Groups
208
intraswitch CDR
257
ISDN
270
Look Ahead Interflow (LAI)
348
message centers
129
Music on Hold Access
316
nonvector controlled splits
129
queuing
320
R2 multifrequency compelled (MFC) signaling
129
recorded announcements
129
Redirection on No Answer (RONA)
129
Service Observing
129
129
system measurements
129
T1 connectivity
touch tone dialing
236
Transfer
uniform call distribution (UCD)
VDN display override
212
vector controlled splits
265
Voice Messaging Systems
270
queues
262
security alerts
262
voice response units (VRU)
263
264
voice response units (VRU)
failures
263
Inbound Call Management (ICM)
Redirection on No Answer (RONA)
73
Voice Response Integration (VRI)
265
Voice Terminal Display
265
interactions
270
Expert Agent Selection (EAS)
266
Queue Status Indications, Telephone Display,
266
266
VDN in a Coverage Path
266
voice terminals
266
auto answer terminals
266
VuStats
266
button light flashes
CALLMASTER display
264
considerations
265
data types
266
agents and agent extensions
266
trunk groups
267
vector directory numbers (VDN)
. .
267
. . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . .
. . . . . . . . . . . . . . .
. . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . .
. . . . . . . . . . .
. . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . .
. . . . . . . . . . .
. . . . . . . . . . . . . .
. . . . . . . . . . . . .
. . . . . . . . . . . . . . . . .
. . . . . . . . . . .
. . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . .
. . . . . . . . . .
. . . . . . . . . . . . . . . . . . . .
. . . . . . . . . .
Telephone interactions
. . . . . . . . . .
. . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . .
. . . . . . . . . . . .
. . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . .
Issue 1.0 May 2003
. . . . . . .
267
267
267
267
267
267
. . . . . . . . .
268
268
268
. . . . . . . . .
268
268
268
. . . . . . . . .
268
. . . 216,
269
269
269
267
269
270
. . . . . . .
270
270
270
. . . . . . . . .
265
262
264
262
206
. . . . . . . .
158
. . . . . . .
206
. . . . . . .
262
. . . . . . .
154
200
255
75
271-279
276
271
278
275
. . . . . . . .
337
349
. . . . . .
348
451
Advertisement
Table of Contents
