Table of Contents
Advertisement
Observe on Agent Answer
Valid entries are y and n (default). This entry allows for a service observer to start
observing of a call to the VDN when the call is delivered to the agent/station.
Display VDN for route-to DAC
Valid entries are y and n (default). The Display VDN for Route-to DAC option is designed to
address situations where one of the following conditions is in effect:
Either a route-to number or route-to digits vector command routes an EAS
direct agent call, with the coverage option set to y
An adjunct routing step routes a direct agent call, with the coverage option set to y
For more information, see "Displaying VDN names for direct agent calls," in the
"Considerations for Call Vectoring Features" appendix, in Avaya MultiVantage Call Center
Software Call Vectoring and EAS Guide, 585-230-714.
Implementation notes
The BCMS feature must have been optioned if the Measured field is set to internal or
both. In addition, the appropriate CMS release must be administered on the Feature-
Related System Parameters form if the field is being changed to external or both.
The 1st/2nd/3rd Skill fields are only displayed when Expert Agent Selection is enabled
on the System-Parameters Customer-Options form.
The BCMS Acceptable Service Level (sec) field is only displayed if the BCMS
Acceptable Service Level option is enabled on the System-Parameters Customer-
Options form and the Measured field is internal or both.
Data for the Orig Annc column appears only when VDN of Origin Announcement is
enabled on the System-Parameters Customer-Options form.
To list all VDNs using the same BSR Application Plan, type the administration command
list VDN BSR xxx (xxx is the number of the BSR Application Plan used by one or more
VDNs).
To associate VDNs and vectors for attendant vectoring, a field has been added to both
the VDN and the Call Vectoring forms to indicate attendant vectoring. When attendant
vectoring is indicated for VDNs and vectors, all contact center-associated fields (such
as Skills and BSR) are removed.
Vector Directory Number (VDN)
Issue 1.0 May 2003
319
Advertisement
Table of Contents
