Avaya Communication Manager Contact Center Manual page 3

For the G700 Media Gateway:
This is a Class B product based on the standard of the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI). If
this equipment is used in a domestic environment, radio disturbance may
occur, in which case, the user may be required to take corrective actions.
Part 15: Personal Computer Statement
This equipment has been certified to comply with the limits for a Class B
computing device, pursuant to Subpart J of Part 15 of FCC Rules. Only
peripherals (computing input/output devices, terminals, printers, etc.)
certified to comply with the Class B limits may be attached to this
computer. Operation with noncertified peripherals is likely to result in
interference to radio and television reception.
Part 68: Answer-Supervision Signaling
Allowing this equipment to be operated in a manner that does not provide
proper answer-supervision signaling is in violation of Part 68 rules. This
equipment returns answer-supervision signals to the public switched
network when:
• answered by the called station,
• answered by the attendant, or
• routed to a recorded announcement that can be administered
by the CPE user.
This equipment returns answer-supervision signals on all direct inward
dialed (DID) calls forwarded back to the public switched telephone
network. Permissible exceptions are:
• A call is unanswered.
• A busy tone is received.
• A reorder tone is received.
DECLARATIONS OF CONFORMITY
US FCC Part 68 Supplier's Declaration of Conformity (SDoC)
Avaya Inc. in the United States of America hereby certifies that the Avaya
switch equipment described in this document and bearing a TIA TSB-168
label identification number complies with the Federal Communications
Commission's (FCC) Rules and Regulations 47 CFR Part 68, and the
Administrative Council on Terminal Attachments (ACTA) adopted
technical criteria.
Avaya further asserts that Avaya handset equipped terminal equipment
described in this document complies with Paragraph 68.316 of the FCC
Rules and Regulations defining Hearing Aid Compatibility and is deemed
compatible with hearing aids.
Copies of SDoCs signed by the Responsible Party in the US can be
obtained by contacting your local sales representative and are available
on the following Web site:
http://www.avaya.com/support
All Avaya switch products are compliant with Part 68 of the FCC rules,
but many have been registered with the FCC before the SDoC process
was available. A list of all Avaya registered products may be found at:
http://www.part68.org/
by conducting a search using "Avaya" as manufacturer.
European Union Declarations of Conformity
Avaya Inc. declares that the equipment specified in this document
bearing the "CE" (Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This
equipment has been certified to meet CTR3 Basic Rate Interface (BRI)
and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12
and CTR13, as applicable.
Copies of these Declarations of Conformity (DoCs) signed by the Vice
President of R&D, Avaya Inc., can be obtained by contacting your local
sales representative and are available on the following Web site:
http://www.avaya.com/support
TCP/IP facilities
Customers may experience differences in product performance,
reliability, and security, depending upon network configurations/design
and topologies, even when the product performs as warranted.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya's standard warranty language, as well as information
regarding support for this product, while under warranty, is available
through the following Web site:
http://www.avaya.com/support
Link disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked
Web sites and does not necessarily endorse the products, services, or
information described or offered within them. We cannot guarantee that
these links will work all of the time and we have no control over the
availability of the linked pages.
Trademarks
• Avaya, MultiVantage, and Callmaster are trademarks of
Avaya, Inc.
• NICE Analyzer is a trademark of Centerpoint Solutions, Inc.
All trademarks identified by the
trademarks, respectively, of Avaya Inc. All other trademarks are the
property of their respective owners.
Ordering information: Avaya Publications Center
Voice: +1-207-866-6701
1-800-457-1764 (Toll-free, U.S. and Canada only)
Fax: +1-207-626-7269
1-800-457-1764 (Toll-free, U.S. and Canada only)
Write: Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Manager
Web: http://www.avayadocs.com
E-mail: totalware@gwsmail.com
Order: Document No. 555-230-516, Issue 1.0
May 2003
Avaya support
Avaya provides a telephone number for you to use to report problems or
to ask questions about your contact center. The support telephone
number is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Web site:
http://www.avaya.com
Select Support, then select Escalation Lists. This Web site includes
telephone numbers for escalation within the United States. For escalation
telephone numbers outside the United States, select Global Escalation
List.
Comments
To comment on this document, send e-mail to crminfodev@avaya.com.
Acknowledgment
This document was written by the CRM Information Development group.
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