Table of Contents
Advertisement
BSR Detailed description
Operating Support System Interface (OSSI)
The new administration commands, conditionals, keywords and forms are available via
OSSI.
Path Replacement for QSIG/DCS ISDN Calls
For calls that are waiting in queue or in vector processing, even if the call is not connected
to an answering user, path replacement can be attempted to find a more optimal path for
this call. This results in more efficient use of the trunk facilities.
The QSIG ISDN or DCS ISDN trunk path-replacement operation can be triggered for ACD
calls by the Look-Ahead Interflow route-to number vector step, BSR queue-to best
vector step, and the Adjunct Routing vector steps.
For more information on path replacement, see the Avaya Communication Manager
Contact Center – Call Vectoring and EAS Guide, 555-233-517.
QSIG
LAI, BSR, and information forwarding function over QSIG trunk facilities if the remote
locations are Avaya communication servers.
Redirection on No Answer (RONA)
Calls redirected to a VDN by RONA can be subsequently processed and BSR or LAI
applications. When the RONA feature redirects a call to a VDN, any best resource data
defined in a previous vector will be initialized (cleared).
Service Observing
You can observe a call in BSR or LAI processing as long as the call is still connected
through the local communication server. All current restrictions on Service Observing still
apply.
Transfer
If a call is transferred to a VDN, any best resource data defined in previous vector
processing will be initialized (cleared). Transferred calls do not forward any of the
information that is forwarded with interflows (previously collected digits, In-VDN time, etc.).
Trunk Access Code (TAC)
Use of routing numbers (status poll or interflow) that utilize TACs is not recommended
since the required in-band outpulsing slows the setup operation significantly.
Issue 1.0 May 2003
117
Advertisement
Table of Contents
