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Agent and agent-extension data types (continued)
VuStats data type
split-agents-in-aux-6
split-agents-in-aux-7
split-agents-in-aux-8
split-agents-in-aux-9
split-agents-in-aux- all
split-agents-in-aux-
default
split-agents-in-aux- non-
default
split-agents-in-other
split-agents-on-acd- calls
split-agents-on-
extension-calls
split-agents-staffed
split-average-acd- talk-
time
Description
For a specific skill, the number of agents
currently in Aux work mode with Reason
Code 6.
For a specific skill, the number of agents
currently in Aux work mode with Reason
Code 7.
For a specific skill, the number of agents
currently in Aux work mode with Reason
Code 8.
For a specific skill, the number of agents
currently in Aux work mode with Reason
Code 9.
For a specific split/skill, the total number of
agents currently in Aux work mode for all
Reason Codes.
For a specific split/skill, the number of agents
currently in Aux work mode with the default
Reason Code (code 0).
For a specific skill, the number of agents
currently in Aux work mode with Reason
Codes 1 through 9.
The number of agents currently who: are on
a call for another split, are in ACW work
mode for another split, have a call on hold
but are not in another state, or have a call
ringing at their terminals, or are dialing a
number while in AI/MI.
The number of agents currently on split/skill
or direct agent ACD calls for a specific split.
The number of agents in a specific split who
are currently on non-ACD calls.
The number of agents currently logged into a
split.
The average talk time for ACD calls during a
specific period/day for a specified split.
VuStats Display Format (Category A only)
BCMS report: field
name/column heading
None
None
None
None
Split Status: AUX
None
None
Split Status: Other
Split Status: ACD
Split Status: Extn
Split Status: Staffed
System Status/Split
Report/Split Summary
Report: AVG TALK TIME
Issue 1.0 May 2003
341
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