Avaya Communication Manager Contact Center Manual page 383

Appendix B: Administering VRUs/IVRs as
When Voice Response Units (VRUs) or Interactive Voice Response Units (IVRs) are used
in a contact center as station ports in a hunt group or in an ACD split/skill, either as a non-
vector controlled split or accessed via the converse, queue-to, or route-to
command, the station ports must be administered on the station form with the "type"
required by the VRU/IVR ports. The types for VRU/IVR ports supported by Avaya switches
are:
Type VRU/IVR
ports
analog "T&R"
analog "T&R"
lineside
DS1/DS0 or
lineside
3
T1/E1
lineside
DS1/DS0 or
lineside T1/E1
lineside
DS1/DS0 or
lineside T1/E1
station ports
Forward
C&D tones
disconnect
support
needed
needed
NA no
NA yes
no no
yes no
yes yes
Station Description
1
type to
use
2500
Standard station set interface
VRU Provides standard station set
interface
via the switch DTMF Feedback
Signals feature.
ops OPS is a DS1 type that provides an
EIA/TIA off-premises station type
DS1 interface used where the
device does not require or support
forward disconnect.
ds1fd ds1fd provides an EIA/TIA foreign-
exchange (FX) type DS1 interface.
The forward disconnect signal is a
toggle of the "A" bit from 0 to 1 and
then back to 0 after 600 msecs.
This type is used for Conversant
Line Side T1/E1 ports when used
as an analog-like VRU device and
is the recommended method for
interfacing.
VRUFD VRUFD is the same as ds1fd,
except C&D tone support is
provided. This type of
administration is not used for
Conversant.
2
with C&D tones support
Issue 1.0 May 2003
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