Avaya Communication Manager Contact Center Manual page 364

Implementing the Time of Day Clock Synchronization feature
6. Do the following in the Scheduler dialog:
! !
Important:
a. In the Date field, click the arrow to pull down the calendar, and select a day on
b. In the Time field, enter the time of day that you want the synchronization task to run.
iii. Enter the calculated Time field.
c. Select a Recurrence Pattern option (Frequent, Weekly or Monthly) and provide the
Note:
Note:
d. Click OK.
e. Verify the synchronization schedule information that you provided and click Next.
f. Click Finish.
7. Repeat steps 1 through 6 for any other switches that need to be synchronized using
this method.
364 Communication Manager Guide to ACD Call Centers
Important: Important:
The synchronization task should be scheduled to run during a low-traffic
period at the switch. Execution of the synchronization command can be
delayed by heavy switch traffic.
which the synchronization task will start.
The time you specify in this field is the PC client time, and not the time at the target
switch. To determine the correct time to enter in the Time field, do the following:
i. Determine what the local time will be at the switch when the synchronization
runs. If necessary, adjust this time to its Standard Time equivalent, as described
in Example derivation of synchronization task run time on the Avaya Site
Administration client PC
ii. Subtract the offset factor that you used in step 4 from the switch run time that you
derived in the preceding substep. The time you calculate is the run time on the
client expressed in Standard Time. If Daylight Savings Time is in effect at the
client PC, increase the time by 1 hour to account for Daylight Savings Time. For
more information, see
Avaya Site Administration client PC
Also, if the client PC and the target switch time use the same DST rules, see
Special considerations for synchronization start times
time parameters specified with that option.
If you select the Frequent option, the recommended practice is to set the
task to run at 24 hour intervals.
The Time Synchronization - Schedule dialog is displayed again.
The Time Synchronization - Summary window is displayed.
on page 361.
Example derivation of synchronization task run time on the
on page 361.
on page 362.