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call appearance
call appearance
call-control capabilities
Call Detail Recording
(CDR)
Call Detail Recording
utility (CDRU)
Call Management
System (CMS)
call-reference value
(CRV)
call vector
callback call
call-waiting ringback
tone
call work code
CAMA
carrier
carried load
CARR-POW
394 Communication Manager Guide to ACD Call Centers
1. For the attendant console, six buttons, labeled a–f, used to originate, receive, and
hold calls. Two lights next to the button show the status of the call appearance.
2. For the voice terminal, a button labeled with an extension and used to place
outgoing calls, receive incoming calls, or hold calls. Two lights next to the button
show the status of the call appearance.
Capabilities (Third Party Selective Hold, Third Party Reconnect, Third Party Merge)
that can be used in either of the Third Party Call Control ASE (cluster) subsets (Call
Control and Domain Control).
A feature that uses software and hardware to record call data (same as CDRU).
Software that collects, stores, optionally filters, and outputs call-detail records.
An application, running on an adjunct processor, that collects information from an
ACD unit. CMS enables customers to monitor and manage telemarketing centers by
generating reports on the status of agents, splits, trunks, trunk groups, vectors, and
VDNs, and enables customers to partially administer the ACD feature for a
communications system.
An identifier present in ISDN messages that associates a related sequence of
messages. In ASAI, CRVs distinguish between associations.
A set of up to 15 vector commands to be performed for an incoming or internal call.
A call that automatically returns to a voice-terminal user who activated the Automatic
Callback or Ringback Queuing feature.
A low-pitched tone identical to ringback tone except that the tone decreases in the
last 0.2 seconds (in the United States). Call-waiting ringback tone notifies the
attendant that the Attendant Call Waiting feature is activate and that the called party
is aware of the waiting call. Tones in international countries may sound different.
A number, up to 16 digits, entered by ACD agents to record the occurrence of
customer-defined events (such as account codes, social security numbers, or phone
numbers) on ACD calls.
Centralized Automatic Message Accounting
An enclosed shelf containing vertical slots that hold circuit packs.
The amount of traffic served by traffic-sensitive facilities during a given interval.
Carrier Port and Power Unit for AC Powered Systems
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