Administering Ucid - Avaya Communication Manager Contact Center Manual

Administering UCID

These instructions assume you're using the SAT (System Administration Terminal) screen
or a terminal emulator to access the communication server software.
There are three tasks involved in administering UCID on the communication server.
Complete these tasks in the following order:
Task A - Check ASAI Interface before enabling UCID
Task B - Set the communication server to create and send UCIDs
Task C - Enable UCID Transmission on Trunk Groups
Task A: Check ASAI interface before
enabling UCID
If this procedure is not performed, you may encounter the "ASAI Interface feature not
assigned" error message in later steps.
To check the ASAI interface:
5. In the command line, enter change system-parameters customer-options and press
RETURN.
6. On page 1, enter y in the ASAI Interface field.
7. Log out and log back in if this and any other fields in this form have changed.
Required forms to check ASAI interface
Form Field
Optional ASAI Interface
Features
Why?
Global setting to send
UCIDs to ASAI
Universal Call ID
Optional?
Y
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