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adjunct-controlled split
adjunct-monitored call
Adjunct-Switch
Application Interface
(ASAI)
ADM
administer
Administered
Connection (AC)
administration group
administration terminal
Administration Without
Hardware (AWOH)
ADU
Advocate
AE
after-call work (ACW)
mode
AG
agent
agent report
AIM
An ACD split that is administered to be under adjunct control. Agents logged into
such splits must do all telephony work, ACD login/ logout, and changes of work
mode through the adjunct (except for auto-available adjunct-controlled splits, whose
agents may not log in/out or change work mode).
An adjunct-controlled call, active-notification call, or call that provides event reporting
over a domain-control association.
A recommendation for interfacing adjuncts and communications systems, based on
the CCITT Q.932 specification for layer 3.
Asynchronous data module
To access and change parameters associated with the services or features of a
system.
A feature that allows the switch to automatically establish and maintain end-to-end
connections between access endpoints (trunks) and/or data endpoints (data
modules).
See
capability group
on page 395.
A terminal that is used to administer and maintain a system. See also
page 429.
A feature that allows administration of ports without associated terminals or other
hardware.
See
asynchronous data unit (ADU)
See Avaya Business Advocate.
See
access endpoint
A mode in which agents are unavailable to receive ACD calls. Agents enter the ACW
mode to perform ACD-related activities such as filling out a form after an ACD call.
ASAI Gateway
A member of an ACD hunt group, ACD split, or skill. Depending on the ACD
software, an agent can be a member of multiple splits/skills.
A report that provides historical traffic information for internally measured agents.
Asynchronous interface module
on page 389.
on page 385.
terminal
Issue 1.0 May 2003
AIM
on
387
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