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Recorded announcements
Integrated announcements and announcements
recorded on external devices
Recorded Announcement allows you to administer either integrated announcements or
announcements recorded on external devices. The external devices connect to the switch
via analog line circuit packs or auxiliary trunk interfaces, such as a TN2183 or a TN763.
The system stores an integrated announcement on a TN750, TN750B, TN750C, or
TN2501AP integrated-announcement circuit pack. The system can store multiple
announcements on each circuit pack up to the system capacity.
Note:
Note:
Each TN2501AP integrated-announcement circuit pack allows up to 1 hour of
uncompressed voice storage, has 31 playback ports (can play up to 31 simultaneous
announcements) and 1 dedicated port for telephone access to be used for recording and
playback. The TN2501AP is connected to the customer LAN to enable announcement file
transfers to take place by way of FTP from a computer. Announcements are RIFF wave
files that are recorded as CCITT u-law/a-law, 8kHz, 8-bit mono files using a utility such as
Microsoft's Sound Recorder on a computer or using an Avaya switch telephone.
Each TN750 circuit pack has 16 ports and can play up to 16 simultaneous announcements.
The switch can connect multiple users to each of these announcements.
Any announcement stored on a a circuit pack can play through any port on the circuit pack.
Any announcement (not administered for barge-in) can play simultaneously through
multiple ports. For instance, all 31 ports on the TN2501AP can play the same
announcement at the same time.
You must set the Q field to y on the Announcements/Audio Sources form for each
extension that you want to queue for Integrated Announcements. Calls that hear integrated
announcements at extensions that have queue assigned only queue when all of the ports
on the circuit pack that contains the announcement are busy. The TN750 has 16 ports and
the TN2501AP has 31 ports. The same queueing pool is used over all boards. The switch
controls the announcement queue length for integrated announcements, but you must set
the queue length for analog or aux-trunk announcements.
Single integrated announcement boards
When your switch has one integrated announcement circuit pack, the circuit pack can be a
TN2501AP, TN750, a TN750B, or a TN750C.
376 Communication Manager Guide to ACD Call Centers
The TN750C is replaced with the TN2501AP effective with DEFINITY R9.5.
A mixture of TN750C and TN2501AP circuit packs is supported.
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