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When INTUITY Conversant is before the communication server:
1. INTUITY Conversant receives an incoming call with UCID "x".
or
INTUITY Conversant creates a new UCID "y" and associates it with the incoming call
(if the call has no UCID already associated with it).
Note:
Note:
2. INTUITY Conversant sends UCID to the communication server over an ISDN-PRI
trunk.
3. The communication server receives UCID and reuses it for the incoming call.
4. The communication server reports UCID to the CMS if the trunks, VDNs, and/or
splits/skills associated with the call are measured.
Interactions
Distributed Communications System (DCS)
If DCS is used in a network of communication serveres where UCIDs are tracked, the DCS
feature must be configured with ISDN trunks having the Shared UUI service protocol.
Otherwise, calls that are handled through one of the many DCS features (such as DCS
Coverage) will not retain the UCID initially assigned to the call.
Remote AUDIX
For remote AUDIX over DCS, the DCS trunk(s) used to accomplish the remote AUDIX
operation must be configured (as described previously in "Distributed Communications
System") to retain the UCID associated with a call.
Tandem Calls
When a call is tandemed through the communication server, the UCID information may be
blocked or passed through the tandem communication server. To pass a UCID through a
tandem communication server, both the incoming and outgoing trunks at the tandem
communication server must be configured to handle UCIDs. See
(Category A only)
forwarding administration.
For INTUITY Conversant to recognize an incoming UCID (such as UCID "x")
from an ISDN trunk, special INTUITY Conversant scripting is required.
When INTUITY Conversant receives a call from the public network, it
automatically creates a new UCID because it cannot recognize whether or
not the call already has a UCID.
on page 163 for proper private and public network information
Universal Call ID
Information Forwarding
Issue 1.0 May 2003
245
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