Table of Contents
Advertisement
Recorded announcements
When to use recorded announcements
The most common applications for recorded announcement include:
DID calls cannot be completed as dialed.
Incoming private-network access calls cannot be completed as dialed.
Calls enter a split or skill (first announcement).
DDC, UCD, or direct-agent calls have been in queue for an assigned interval.
ACD and Call Vectoring calls have been in queue for an assigned interval.
A call's destination is a recorded-announcement extension.
A call routes to a vector that contains an announcement step.
An announcement extension is specified as a coverage point.
An announcement is the incoming destination of a trunk group.
VDN of Origin announcement.
Security violation notification.
The Hospitality Automatic Wakeup feature is in use.
374 Communication Manager Guide to ACD Call Centers
Advertisement
Table of Contents
