Avaya Communication Manager Contact Center Manual page 185

Guide to acd contact centers
Table of Contents

Advertisement

Required forms – NCR (continued)
Form
For non-BSR applications or for standard or enhanced Look-Ahead Interflow
applications replaced by NCR supplementing BSR applications. . .
Call Vector form
The ~r command takes up two digit positions in the vector step. This works with queue-
to-best or check-best vector steps. No change to the vector steps is required for NCR
with BSR.
Trunk Group form
If the NCT feature is subscribed to for the NCR feature, only PRI ISDN 2-way trunks may
be used for the incoming-call trunk groups to be administered for vectoring activation of
NCT, since the software selects a trunk from the same trunk group to set up the second leg
call. Refer to the following figures:
Supplementary Service Protocol: NCT
change trunk-group 29
Group Number: 29
Group Name: MCI-1
Direction: two-way
Dial Access? n
Queue Length: 0
Service Type: sdn
TestCall BCC: 4
TRUNK PARAMETERS
Supplementary Service Protocol: g
Calling Number - Delete:
Disconnect Supervision - In? y
Answer Supervision Timeout: 0
Field
leftmost position in the
route-to number
vector step
Far End Test Line No:
Codeset to Send Display: 7
Max Message Size to Send: 260
Trunk Hunt: descend
Bit Rate: 1200
Network Call Redirection (NCR) (Category A only)
Value
~r for each vector that will invoke
NCR
TRUNK GROUP
Group Type: isdn
COR: 1
Outgoing Display? y
Busy Threshold: 255
Auth Code? n
Codeset to Send National IEs: 7
Charge Advice: none
Digit Handling (in/out): enbloc/enbloc
Insert:
Synchronization: async
Out? y
Page
CDR Reports: y
TN: 1
TAC: 729
Night Service:
TestCall ITC: rest
Digital Loss Group: 13
Numbering Format:
Duplex: full
Issue 1.0 May 2003
1 of
23
185

Advertisement

Table of Contents
loading

Table of Contents