Avaya Communication Manager Contact Center Manual page 279

VuStats (Category A only)
CMS
Moving an agent from one split/skill to another does not affect the ID assigned to the vu-
display button.
If an agent is moved from one split/skill to another, the system does not associate VuStats
buttons from the agent's previous split/skill to the new split/skill. Therefore if you must
frequently move agents between splits/skills, do not associate agents' VuStats buttons with
a specific split/skill. Instead, associate the VuStats button with the agent format (without an
ID) on each agent's phone and use a split/skill reference to view the agent's split/skill.
EAS-PHD
When you have EAS-PHD enabled, VuStats can provide statistical data for all twenty skills.
However, agent statistics by skill (agent or agent-extension object types) are available only
for the current interval or for the "shift-acd-calls" and "shift-average-acd-talk-time" data
types.
Integrated Directory
If an agent activates Integrated Directory, VuStats is automatically cancelled. The
Integrated Directory display overwrites the VuStats display and the VuStats button
extinguishes. When VuStats is reactivated, the VuStats display overwrites the Integrated
Directory display.
Queue-Status Indications
The queue-status button display automatically cancels VuStats. When VuStats is
reactivated, the VuStats display overwrites the queue-status display.
Reason Codes
Using certain VuStats data types, you can report real-time and historical AUX work mode
time by Reason Code or AUX work mode time summed for each Reason Code.
The Reason Codes display prompt suspends VuStats; when the Reason Codes prompt is
removed, the VuStats display reappears.
Service Observing
On telephones with a 1-line display, the Service Observing button display automatically
cancels VuStats. When VuStats is reactivated, the VuStats display overwrites the Service
Observing display.
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