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Voice Response Integration (Category A only)
Direct Department Calling
You can administer a converse split/skill as a DDC split/skill.
Distributed Communications System
If an incoming DCS call is placed to a vector with a converse-on split/skill x pri
m passing ani... step, the caller's DCS extension is sent to the VRU.
Expert Agent Selection
Converse-on steps can place calls to a skill hunt group.
Hold
An agent answering a converse call can put the call on hold, but the caller does not hear
music on hold. If a call is queued to a backup split/skill before it was sent to the VRU and a
nonconverse split/skill agent answers the call on hold, the agent who placed the call on
hold is dropped, and the caller connects to the answering agent.
Hold - Automatic
Automatic hold applies to converse-on calls.
Hunt Groups
A converse-on step can deliver a call to a vector-controlled or AUDIX hunt group, ACD
split, agent skill, or message center.
ISDN
You can administer a converse-on step to send a caller's calling party/ billing number
(CPN/BN) to Conversant using the caller keyword.
Intraswitch CDR
If a converse-on call is answered and either the caller or the VDN associated with the call
is administered for intraswitch recording, timing for the call is started and the CDR record
shows "calling party to VDN" as the originating and answering parties.
Line-side T1 connectivity
T1 connectivity between the switch and Conversant is supported for VRI. The DS1 board
must be a TN767E (or later) or TN464F (or later). Administer all converse agents as
DS1FD-type stations. Operation of the converse step using Line-side T1 is identical to that
over a tip/ring line. In particular, delay-timing and outpulsing speed is the same as for
analog lines. T1 connectivity to Conversant is supported only in the United States and
Canada.
Issue 1.0 May 2003
267
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