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VDN in a Coverage Path
Phone Display
Calls covering to a VDN and then directed to an agent in a split or hunt group by a queue-
to, check, converse, or route-to command display the following information to the
agent:
a=EXT 3174
to
EXT 3077
b
In this example, station A called station B. Station B was busy, and the call covered to a
VDN.
Redirection on No Answer (RONA)
RONA applies to calls that cover to a VDN. If the vector associated with the VDN queues
the call to a resource (for example, a split or agent) that uses RONA, the call can be
requeued for the same resource. The call cannot be redirected, however, since it has
already covered to the VDN.
Terminating Extension Groups
A VDN may be assigned as the last point in the coverage path for a Terminating Extension
Group.
Transfer
Calls may be transferred to extensions that cover to a VDN. Users who receive a covered
call may transfer it to a VDN. If a transfer attempt goes to coverage and covers to a VDN,
the user at the answering station can complete the transfer by pushing the Transfer button
(or by flashing the switchhook on an analog station).
Calls that cover to a VDN may be subsequently transferred to AUDIX. Calls may also be
transferred out of AUDIX to a VDN.
Issue 1.0 May 2003
255
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