Avaya Communication Manager Contact Center Manual page 395

Guide to acd contact centers
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CAS
CCS or hundred call
seconds
capability
capability group
CA-TSC
cause value
CBC
CC
CCIS
CCITT
CCMS
CCS
CCSA
CDM
CDOS
Centralized Attendant Service or Call Accounting System
A unit of call traffic. Call traffic for a facility is scanned every 100 seconds. If the
facility is busy, it is assumed to have been busy for the entire scan interval. There are
3600 seconds per hour. The Roman numeral for 100 is the capital letter C. The
abbreviation for call seconds is CS. Therefore, 100 call seconds is abbreviated CCS.
If a facility is busy for an entire hour, then it is said to have been busy for 36 CCS.
See also
Erlang on page 405
A request or indication of an operation. For example, Third Party Make Call is a
request for setting up a call; event report is an indication that an event has occurred.
Set of capabilities, determined by switch administration, that can be requested by an
application. Capability groups denote association types. For example, Call Control is
a type of association that allows certain functions (the ones in the capability group) to
be performed over this type of association. Also referred to as administration groups
or application service elements (ASEs).
Call-Associated Temporary Signaling Connection
A value is returned in response to requests or in event reports when a denial or
unexpected condition occurs. ASAI cause values fall into two coding standards:
Coding Standard 0 includes any cause values that are part of AT&T and CCITT
ISDN specifications; Coding standard 3 includes any other ASAI cause values. This
document uses a notation for cause value where the coding standard for the cause
is given first, then a slash, then the cause value. Example: CS0/100 is coding
standard 0, cause value 100.
Call-by-call or coupled bonding conductor
Country code
Common-Channel Interoffice Signaling
CCITT (Comitte Consultatif International Telephonique et Telegraphique), now called
International Telecommunications Union (ITU). See
Telecommunications Union (ITU)
Control-Channel Message Set
See
CCS or hundred call seconds
Common-Control Switching Arrangement
Channel-division multiplexing
Customer-dialed and operator serviced
.
on page 411.
on page 395.
International
Issue 1.0 May 2003
CDOS
395

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