Table of Contents
Advertisement
ACD contact center features
Supplementary Service Protocol: Telcordia-TBCT
Network Call Redirection: NCT
For NCD, the Supplementary Service Protocol field must be set to c and the
Network Call Redirection field must be set to deflect. Refer to the following
screens:
186 Communication Manager Guide to ACD Call Centers
change trunk-group 29
Group Number: 29
Group Name: 5ESS-1
Direction: two-way
Dial Access? n
Queue Length: 0
Service Type: sdn
TestCall BCC: 4
TRUNK PARAMETERS
Codeset to Send Display: 7
Max Message Size to Send: 260
Supplementary Service Protocol: a
Trunk Hunt: descend
Calling Number - Delete:
Bit Rate: 1200
Disconnect Supervision - In? y
Answer Supervision Timeout: 0
change trunk-group 29
ACA Assignment? n
Used for DCS? n
Suppress # Outpulsing? n
Outgoing Channel ID Encoding: preferred
Network Call Redirection: Nortel-transfer
Send UCID? y
Send Codeset 6/7 LAI IE? n
TRUNK GROUP
Group Type: isdn
COR: 1
Outgoing Display? y
Busy Threshold: 255
Auth Code? n
Far End Test Line No:
Codeset to Send National IEs: 7
Charge Advice: none
Digit Handling (in/out): enbloc/enbloc
Insert:
Synchronization: async
Out? y
TRUNK FEATURES
Measured: both
Data Restriction? n
Send Name: n
UUI IE Treatment: shared
Maximum Size of UUI IE Contents: 128
BSR Reply-best DISC Cause Value: 31
Network (Japan) Needs Connect Before Disconnect? N
Page
CDR Reports: y
TN: 1
Night Service:
TestCall ITC: rest
Digital Loss Group: 13
Numbering Format:
Duplex: full
Page
Wideband Support? n
Maintenance Tests? y
NCA-TSC Trunk Member:
Send Calling Number: n
Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: n
1 of
23
TAC: 729
2 of
23
Advertisement
Table of Contents
