Bsr Application Field Descriptions - Avaya Communication Manager Contact Center Manual

Guide to acd contact centers
Table of Contents

Advertisement

BSR application plan form
Number: 1
Num
Location Name
1
Denver
2
New Jersey
3
New York

BSR Application field descriptions

Make assignments as required for the following fields on the form:
Number
This display-only field shows the identifying number of the plan you're working with.
Numbered from 1 to 255.
Name
Give the application plan a name with up to 15 characters.
Maximum Suppression Time
Enter the maximum poll suppression time in seconds from 0-60. This value applies when a
subsequent Call Vector consider command replaces a location as the best. For example, if
the poll suppression time is set to 30 seconds, the remote location polling is suppressed
for up to 30 seconds if the adjusted Expected Wait Time (EWT) is very far from being the
best.
Lock
When set to y, this field provides extra security by not sending the information over the
CMS. When set to n, the system sends the information.
Num
Enter the location number. Location numbers are identifiers, and therefore need not be in
sequential order. For example, you could assign locations with the identifiers 1, 3, 14 and
89 to one application plan.
Location Name
Give each location a name with up to 15 characters.
Switch Node
This is an optional field. If you're using Universal Call ID, enter the UCID Network Node ID
for each switch. Valid Network Node IDs range from 1–32,767.
BEST SERVICE ROUTING APPLICATION
Name: International
Switch Node
320
18
12245
Best Service Routing (BSR) Application Plan (Category A only)
Maximum Suppression Time: 60
Status Poll VDN
95022011
95022111
95032211
Interflow VDN
Net Redir?
3035389425
2038053552
95032221
Issue 1.0 May 2003
Lock? y
y
y
n
289

Advertisement

Table of Contents
loading

Table of Contents