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control carrier
control carrier
controlled station
COR
COS
coverage answer group
coverage call
coverage path
coverage point
covering user
CP
CPE
CPN
CPN/BN
CPTR
CRC
critical-reliability system
CSA
CSCC
CSCN
398 Communication Manager Guide to ACD Call Centers
A carrier in a multicarrier cabinet that contains the SPE circuit packs and, unlike an
R5r control carrier, port circuit packs. Also called control cabinet in a single-carrier
cabinet. See also
switch-processing element (SPE)
A station that is monitored and controlled via a domain-control association.
See
Class of Restriction (COR)
See
Class of Service (COS)
A group of up to eight voice terminals that ring simultaneously when a call is
redirected to it by Call Coverage. Any one of the group can answer the call.
A call that is automatically redirected from the called party's extension to an alternate
answering position when certain coverage criteria are met.
The order in which calls are redirected to alternate answering positions.
An extension or attendant group, VDN, or ACD split designated as an alternate
answering position in a coverage path.
A person at a coverage point who answers a redirected call.
Circuit pack
Customer-premises equipment
Called-party number
Calling-party number/billing number
Call-progress-tone receiver
Cyclical Redundancy Checking
A system that has the following duplicated items: control carriers, tone clocks, EI
circuit packs, and cabling between port networks and center-stage switch in a CSS-
connected system. See also
duplication
on page 403.
Canadian Safety Association
Compact single-carrier cabinet
Center-stage control network
on page 397.
on page 397.
duplicated common control
on page 428.
on page 403, and
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