Avaya Communication Manager Contact Center Manual page 331

Required and allowed fields — agent and agent-extension data types (continued)
VuStats data type
extension-calls
extension-incoming-calls
extension-outgoing-calls
percent-acd-call-time
shift-acd-calls
shift-aux-time-1
shift-aux-time-2
shift-aux-time-3
shift-aux-time-4
shift-aux-time-5
shift-aux-time-6
shift-aux-time-7
shift-aux-time-8
shift-aux-time-9
shift-aux-time-all
shift-aux-time-default
shift-aux-time-non-default
shift-aux-time-reason-code
shift-average-acd-talk-time
skill-level
split-acceptable-service-level
split-acd-calls
split-after-call-sessions
split-agents-available
split-agents-in-after-call
split-agents-in-aux-1
split-agents-in-aux-2
Format Period
required
required
required
required
required
required
required
required
required
required
required
required
required
required
required
required
required
required
VuStats Display Format (Category A only)
Threshold
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
allowed
Issue 1.0 May 2003
Reference
required
required
required
required
required
required
required
required
required
required
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