Avaya Communication Manager Contact Center Manual page 303

Guide to acd contact centers
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Call Vector
EAS (Category A only)
Display-only field. Indicates whether the Expert Agent Selection (EAS) option is
enabled on the System-Parameters Customer-Options form. Valid values are y or n.
When Expert Agent Selection (EAS) is enabled, the help messages and error messages
associated with this form will reflect a terminology change from "Split" to "Skill". In addition,
the vector commands entered also will be affected by this terminology change (for
example, check backup split becomes check backup skill when EAS is
enabled).
G3V4 Enhanced (Category A only)
Display-only field. Indicates whether you can use G3V4 Enhanced Vector Routing
commands and features.
ANI/II-Digits (Category A only)
Display-only field. Indicates whether you can use ANI and II-Digits Vector Routing
Commands. ANI/II-Digits Routing requires that G3V4 Enhanced be set to y.
ASAI Routing (Category A only)
Display-only field. Indicates whether or not the CallVisor Adjunct/Switch
Applications Interface (ASAI) Routing option is enabled on the System-
Parameters Customer-Options form. Valid values are y or n.
Prompting
Display-only field. Indicates whether the Vectoring (Prompting) option is enabled on
the System-Parameters Customer-Options form. Valid values are y or n.
LAI (Category A only)
Display-only field. Indicates whether Look-Ahead Interflow is enabled.
G3V4 Adv Route (Category A only)
Display-only field. Indicates whether you can use the G3V4 Advanced Vector Routing
commands.
CINFO (Category A only)
Display-only field. Indicates whether the Vectoring (CINFO) option is enabled on the
System-Parameters Customer-Options form. Valid values are y or n.
BSR (Category A only)
A y in this display-only field indicates that the Vectoring (Best Service Routing) option is
enabled on the System-Parameters Customer-Options form. Thus, you can use BSR
commands and command elements in your vectors. An n indicates that the BSR option is
not enabled.
Issue 1.0 May 2003
303

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