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OQT
OQT
OSHA
OSI
OSS
OSSI
OTDR
othersplit
OTQ
outgoing gateway
PACCON
packet
packet bus
packet switching
paging trunk
party/extension active on
call
PBX
PC
420 Communication Manager Guide to ACD Call Centers
Oldest queued time
Occupational Safety and Health Act
Open Systems Interconnect
Operations Support System
Operational Support System Interface
Optical time-domain reflectometer
The work state that indicates that an agent is currently active on another split's call,
or in ACW for another split.
Outgoing trunk queuing
A PBX that routes an incoming call on a trunk administered for Supplementary
Services Protocol B to a trunk not administered for Supplementary Services Protocol
B.
Packet control
A group of bits (including a message element, which is the data, and a control
information element (IE), which is the header) used in packet switching and
transmitted as a discrete unit. In each packet, the message element and control IE
are arranged in a specified format. See also
switching on page
420.
A wide-bandwidth bus that transmits packets.
A data-transmission technique whereby user information is segmented and routed in
discrete data envelopes called packets, each with its own appended control
information, for routing, sequencing, and error checking. Packet switching allows a
channel to be occupied only during the transmission of a packet. On completion of
the transmission, the channel is made available for the transfer of other packets. See
also
BX.25
on page 393 and
A telecommunications channel used to access an amplifier for loudspeaker paging.
A party is on the call if he or she is actually connected to the call (in active talk or in
held state). An originator of a call is always a party on the call. Alerting parties, busy
parties, and tones are not parties on the call.
Private branch exchange
See
personal computer (PC)
packet bus on page 420
packet on page
420.
on page 421.
and
packet
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