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Service Observing: or Conference Tone
Service Observing (Basic) on the System-Parameters Customer-Options form
must be y before this field may be administered. Enter y to assign a warning tone to be
given to the caller and the agent when a call that is being service observed is conferenced
with another extension. Default is n.
Call Classification After Answer Supervision?
For use with ASAI Outbound Call Management (OCM). Enter y to force the switch to rely
on the network to provide answer/busy/drop classification to the switch. After the call has
been answered, a call classifier can be added to perform answering machine, modem and
voice answering detection. Enter n for standard operation.
Send UCID to ASAI?
Enter y to enables transmission of Universal Call ID (UCID) information to ASAI. Enter n
(default) to prevent transmission of UCID information to ASAI.
Field Descriptions - Feature-Related System Parameters
(AGENT AND CALL SELECTION page)
change system-parameters features
AGENT AND CALL SELECTION
Service Level Supervisor Call Selection Override? _
REASON CODES
CALL MANAGEMENT SYSTEM
BCMS/VuStats Abandon Call Timer (seconds): ____
FEATURE-RELATED SYSTEM PARAMETERS
MIA Across Splits or Skills? _
ACW Agents Considered Idle? _
Call Selection Measurement: ___________________
Auto Reserve Agents: ____________
Aux Work Reason Code Type: ____
Logout Reason Code Type: ____
Adjunct CMS Release: ____
BCMS/VuStats LoginIDs? _
ACD Login Identification Length: _
BCMS/VuStats Measurement Interval: ____
Validate BCMS/VuStats Login IDs? _
Clear VuStats Shift Data: ________
Contact Center System Parameters
Page x of x
Issue 1.0 May 2003
297
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