Interactions - Avaya Communication Manager Contact Center Manual

Guide to acd contact centers
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Interactions

The BSR polling over IP without B-channel feature is associated with the following
interactions:
CMS records poll attempts, but not trunk measurements, since no B-Channel trunk
facility is used.
If sufficient trunks are assigned, the trunk group can also be used for H.323 IP voice
calls, but an IP Media Processor must be installed.
Best Service Routing (Category A only)
Issue 1.0 May 2003
107

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