Avaya Communication Manager Contact Center Manual page 102

ACD contact center features
display route-pattern 32
Grp FRL NPA Pfx Hop Toll No.
No
1: 32 0
2:
3:
4:
5:
6:
BCC VALUE
0 1 2 3 4 W
1: y y y y y n
2: y y y y y n
3: y y y y y n
4: y y y y y n
5: y y y y y n
6: y y y y y n
Best Service Routing form - Use the display best-service-routing xx
command (where xx is a BSR application plan number) to display the Best Service
Routing form. Verify that your administration settings comply with the following
requirement:
The Status Poll VDN field must specify an AAR or AAS pattern that routes over an
IP trunk.
! !
Important:
Signaling Group form
Use the display signaling-group xx command (where xx is the signaling group
number) to display the Signaling Group form. Verify that your administration settings
comply with the following requirements:
You must specify the TSC-related fields in the upper-right corner of the field. The
relevant fields include:
— Max number of NCA TSC:
— Trunk group for NCA TSC:
The Supplementary Services Protocol: field must be set to b.
102 Communication Manager Guide to ACD Call Centers
Pattern Number: 32
Mrk Lmt List Del
Dgts
3
TSC CA-TSC ITC BCIE Service/Feature BAND
Request
y as-needed rest
n rest
n rest
n rest
n rest
n rest
Important: Important:
Do not specify a TAC in the Status Poll VDN field. If you do so, the poll
will route through a B-channel, if one is available.
Inserted
Digits
Page 1 of
DCS/ IXC
QSIG
Intw
n
n
n
n
n
n
No. Numbering LAR
Dgts Format
Subaddress
3
user
user
user
user
user
user
none
none
none
none
none
none