Avaya Communication Manager Contact Center Manual page 386

access tie trunk
access tie trunk
access trunk
ACCUNET
ACD
ACD work mode
active-notification
association
active-notification call
active notification
domain
ACU
AD
ADAP
ADC
adjunct
adjunct-control
association
adjunct-controlled call
386 Communication Manager Guide to ACD Call Centers
A trunk that connects a main communications system with a tandem
communications system in an electronic tandem network (ETN). An access tie trunk
can also be used to connect a system or tandem to a serving office or service node.
Also called access trunk.
See access tie trunk on page 386.
A trademarked name for a family of digital services offered by AT&T in the United
States.
See Automatic Call Distribution (ACD)
in which an agent is on an ACD call.
See work mode on page 433.
A link that is initiated by an adjunct, allowing it to receive event reports for a specific
switch entity, such as an outgoing call.
A call for which event reports are sent over an active-notification association
(communication channel) to the adjunct. Sometimes referred to as a monitored call.
VDN or ACD split extension for which event notification has been requested.
See Automatic calling unit (ACU)
See Abbreviated Dialing (AD)
AUDIX Data Acquisition Package
See analog-to-digital converter (ADC)
A processor that does one or more tasks for another processor and that is optional in
the configuration of the other processor. See also
A relationship initiated by an application via Third Party Make Call, the Third Party
Take Control, or Domain (Station) Control capabilities to set up calls and control calls
already in progress.
Call that can be controlled using an adjunct-control association. Call must have been
originated via Third Party Make Call or Domain (Station) Control capabilities or must
have been taken control of via Third Party Take Control or Domain (Station) Control
capabilities.
on page 390. ACD also refers to a work state
on page 391.
on page 385.
on page 388.
application on page 389.