Glossary - Avaya Communication Manager Contact Center Manual

Glossary

3B2 Message Server
800 service
AA
AAC
AAR
abandoned call
Abbreviated Dialing (AD)
AC
AAR
ACA
ACB
ACD
ACD agent
ACU
ACW
access code
access endpoint
A software application that combines voice and data messaging services for voice-
terminal users whose extensions are connected to a system.
A service in the United States that allows incoming calls from certain areas to an
assigned number for a flat-rate charge based on usage.
Archangel. See angel
ATM access concentrator
See Automatic Alternate Routing (AAR)
An incoming call in which the caller hangs up before the call is answered.
A feature that allows callers to place calls by dialing just one or two digits.
Alternating current. See
Automatic Alternate Routing
See Automatic Circuit Assurance (ACA)
See Automatic Callback (ACB)
See Automatic Call Distribution (ACD)
See agent on page 387.
See Automatic calling unit (ACU)
See after-call work (ACW) mode
A 1-, 2-, or 3-digit dial code used to activate or cancel a feature, or access an
outgoing trunk.
Either a nonsignaling channel on a DS1 interface or a nonsignaling port on an
analog tie-trunk circuit pack that is assigned a unique extension.
on page 388.
on page 390.
Administered Connection (AC)
on page 391.
on page 390.
on page 390.
on page 391
on page 387.
on page 387.
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