Avaya Communication Manager Contact Center Manual page 211

The adjunct makes an agent query (as part of the value query capability group) to
determine the agent's state. Once the call is requeued to the split, the adjunct receives a
call-queued event report if event reporting is active for the domain (VDN or nonvector-
controlled split/skill).
An adjunct-monitored split/skill can be assigned as an auto-available split/skill. The logout
event for an AAS split/skill is sent to the adjunct when RONA timeout logs an agent out.
You cannot assign RONA to an adjunct-controlled split/skill. An adjunct-controlled split/skill
cannot be an AAS.
ASAI Conversant VRU applications are configured with nonvector-controlled splits/skills
using manual-answer operation on analog lines to Conversant ports. The ASAI link
provides event notification for the ACD split/skill for enhanced services. In addition, you
can log in and log out the ports as required. (AAS splits/skills are not used for this
application because the ASAI link controls the login or logout).
You can assign RONA to these splits/skills to detect failure conditions in the same manner
as non-ASAI VRU applications. RONA does not notify Conversant of AUX work mode
changes. ASAI Conversant cannot query to determine the states of its ports. You must
restore ports manually after a failure via Conversant management screens. Complete
failure is automatically restored when Conversant reinitializes.
The following table describes ASAI events that the communication server sends the
adjunct for various stages of the RONA call. Also included are the ASAI associations
(assuming that they are active) for which the events are provided. For the split/skill to have
Notification association active, the split/skill must not be vector-controlled or adjunct-
controlled.
RONA/ASAI events
Stage of Call
1. RONA timeout
2. Call redirected to
split
3. Call redirected to
VDN processing
4. Call delivered to
agent
ASAI Event
Logout (for AAS)
Call redirected
Call queued (only if the call
queues)
Call redirected
Call redirected (only if call is
redirected to a VDN with
Notification active)
Call offered to Domain
Alerting
Redirection on No Answer
ASAI Associations
Domain (agent) control
Domain (station) control (for agent ext
call is leaving)
Domain (station) control, (for new agent
& for internal originator) call control,
notification
Domain (station) control (for agent ext
that call is leaving)
Notification
Notification (VDN)
Domain (station) control, (for new agent
& for internal originator) call control,
notification
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