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Delay
Only displays if Expert Agent Selection (EAS) or ASAI on the System-Parameters
Customer-Options form is y. Enter the number of seconds (0 to 99) the caller will hear
ringback before the Direct Agent Announcement is heard by the calling party.
Message Waiting Lamp Indicates Status For
Only displays if Expert Agent Selection (EAS) on the System-Parameters
Customer-Options form is y. If Expert Agent Selection (EAS) Enabled is y, you
can enter either station or loginID, otherwise you can only enter station.
Converse First Data Delay/Second Data Delay (Category A only)
Only displays if Vectoring (Basic) on the System-Parameters Customer-Options form
is y. The First Data Delay prevents data from being outpulsed (as a result of a
converse vector step) from the system to a voice response unit (VRU) before the unit is
ready. The delay commences when the VRU port answers the call. Enter the number of
seconds (0 to 9) for the delay. Default is 0. The Second Data Delay is used when two
groups of digits are being outpulsed (as a result of a converse vector step) from the system
to the VRU. The Second Data Delay prevents the second set from being outpulsed
before the VRU is ready. The delay commences when the first group of digits has been
outpulsed. Enter the number of seconds (0 to 9) for the delay. Default is 2.
Converse Signaling Tone/Pause (Category A only)
Only displays if Vectoring (Basic) and DTMF on the System-Parameters Customer-
Options form are y. In the Signaling Tone field, enter the length in milliseconds of the
digit tone for digits being passed to a voice response unit (VRU). In the Pause field, enter
the length in milliseconds of the delay between digits being passed. The optimum timers
for the VRU are a 100 msec tone and 70 msec pause.
Note:
Values entered in the Tone/Pause fields are rounded up or down
Note:
depending upon the type of circuit pack used to outpulse the digits.
— For TN742B (or later) suffix analog boards, tone and pause round up or down
to the nearest 25 msecs. For example a 130 msec tone rounds down to 125
msecs, a 70 msec pause rounds up to 75 msec for a total of 200 msecs per
tone.
— For TN464F, TN767E (or later) suffix DS1 boards, tone and pause round up
to the nearest 20 msecs. For example a 130 msec tone rounds up to 140
msecs, a 70 msec pause rounds up to 80 msecs for a total of 220 msecs per
tone.
Contact Center System Parameters
Issue 1.0 May 2003
295
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