Chapter 4: Configuring The Avaya Communication Server - Avaya IP Agent Installation And User Manual

Chapter 4: Configuring the Avaya
This section provides procedures and information on how to configure the following Avaya
communication servers for use with Avaya IP Agent:
Avaya communication servers with Communication Manager software
●
Avaya communication servers with MultiVantage Software
●
DEFINITY Enterprise Communication Server (ECS) R10
●
DEFINITY Business Communications Server (BCS) and Guestworks R10
●
Before agents can receive calls with Avaya IP Agent, the Avaya communication server
must be configured to support extension assignments, IP connectivity, telephone types,
and other settings.
! !
Important:
This section includes the following topics:
Required Avaya communication server circuit packs
●
Validating Feature Access Codes
●
Road Warrior and Telecommuter configurations
●
CallMaster VI configurations
●
IP Telephone and Avaya Telephone-IP configurations
●
Avaya Telephone-DCP configurations
●
Note:
Note:
communication server
Important: Important:
You should be familiar with administering your Avaya communication server
before attempting any of the procedures in this section. If you are unfamiliar
with the fields or settings described in this section, consult your Avaya
communication server documentation for assistance.
The screens shown in this section are from an Avaya communication server
with the Expert Agent Selection (EAS) feature. If you do not have the EAS or
some other features on your Avaya communication server, these interfaces
may differ slightly from the screens shown. Because of this, each step in the
procedure identifies when there is a distinction between an EAS and
non-EAS system.
on page 66
on page 68
on page 75
on page 85
on page 64
on page 79
Issue 1.1 August 2004 63