Configuring Vtel - Avaya Interaction Center Programmer's Manual

Vtel programmer guide
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Configuring VTel

Much of the appearance and behavior of VTel is determined by the entries and options
selected in its configuration file. Configuration information is supplied in this local text file,
which is read each time the VTel executable is started.
When first started, VTel looks for the name of a configuration file to use. If none is found, it
defaults to vtel.ini. VTel then attempts to open this file and read the configuration
information.
A description of vtel.ini is given in
Configuration options can include:
OLE and VESPddeSync (used to enable OLE Automation)
WrapupCodeDialog (used to provide wrapup functionality)
DirectoryGuiType (used to specify the type of Dial Directory that will be displayed)
There are also options that govern DEFINITY Reason Codes and DTMF functionality. For
information on DEFINITY Reason Codes and DTMF, see
It is strongly recommended that you examine the vtel.ini file to determine what options
are available and what settings are best for your system.
The vtel.ini configuration file
VTel User's
Configuring VTel
on page 105.
Guide.
Issue 2.1 August 2003
33

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