Avaya Customer Interaction Express 1.0 User Manual page 148

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13. For CHAP application resource application name VEA, specify the number of channels for the
topics or queue devices. You cannot specify all the available channels since channels must be
available for transferring calls. To be on the safe side, configure half of the available channels. This
ensures that you will always have one channel available for transferring. Since transferring takes
only a few seconds, you can exceed the 50% limit. You then have more queue devices available, but
in unfavorable conditions, calls may not be able to be transferred. In this case, the caller stays in the
queue, and the system tries to transfer the call again, if necessary once it has found a new
destination. If there are too few available channels, this scenario can arise too often. If this happens,
reduce the number of channels used for queue devices.
14. Repeat steps 7 through 14 for all additional tie lines (topics or queue devices).
15. Click OK.
16. Click OK.
17. Note that the properties for CHAP adapter lines are only displayed once you have saved the data
and opened the dialog again.
18. Click the CHAP adapter line tab.
19. Select ACM-QSIG-IP-1.
20. Click Properties. Enter the following settings. The settings correspond to those of the associated
signaling group in the ACM.
Settings
PBXIPAddress
PBXSignalPort
LocalIPAddress
LocalSignalPort
LocalRTPPortRange
CountryPrefix
CountryCode
AreaPrefix
148 User Manual CIE 1.0 System Administration
Explanation
Specifies the IP address of the H.323 Ethernet connection in the
ACM.
Corresponds to procr in S8300 systems or the CLAN module in larger
ACM systems.
Specifies the near-end listen port of the associated signaling group in
the ACM. The default setting is port 1720.
Specifies the IP address of the PC running the CHAP.
Specifies the far-end listen port of the associated signaling group in
the ACM. The default setting is port 1720.
Specifies the range for the ports used by the CHAP for the RTP
connections. Ports 12048 to 13028 are set by default. Note that you
need 4 ports per channel. If a port is assigned, the next available port
is used.
Shows the international external line code. The default setting from
the PC's country settings is used (00 for Germany).
Specifies the country code. The default setting from the PC's country
settings is used (49 for Germany).
Shows the national external line code. The default setting from the
PC's country settings is used (0 for Germany).