The Queue Tab - Avaya IP Office 3.2 User Manual

Phone Manager Users Guide

The Queue Tab

Phone Manager Pro only.
When configured the Queue tab is available in the Call History area. Up to two queues can be
monitored. The monitors indicate the number of calls currently queued for that hunt group. Each call held
in a queue is indicated by a blue box. When the mouse pointer is moved over a Queue monitor the
number of calls in the queue is displayed in the tool tip. For more information, see Working with Queues.
You can select the hunt groups that you want to monitor. The hunt group must already exist on the
system and must have queuing enabled. For more information, see Selecting Queues to Monitor.
Page 40 Phone Manager User Guide
15-600988 Issue 14b (14th June 2006) IP Office 3.2