Setting Operator Hold Timer - Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Managing the System
Managing Telephones
— Hold Return
— Automatic Hold or Release
— Queue over Threshold
— Elevate Priority
— Calls-in-Queue Alert
— QCC Operator to Receive Call Types
— Call Type Queue Priority Level
— Voice Announce (Release 4.0 and later systems only)
— Message Center Operation
— Automatic or Manual Extended Call Completion
— Return Ring
— Position-Busy Backup
NOTE:
Some of these options cannot be programmed for an individual
operator position, but rather to all operator positions in the system.
These are: Operator Hold Timer, Hold Return, Automatic Hold or
Release, Extended Call Completion, Return Ring, Queue over
Threshold, Elevate Priority, and QCC Operator to Receive Call Types.
In addition, only one Position-Busy Backup can be programmed per
system.

Setting Operator Hold Timer

Use this procedure to set the length of the operator hold timer for all DLCs and
QCCs. If the system operator does not pick up the call within the time
programmed, an abbreviated ring reminds the operator that a call is being held.
This option cannot be programmed for individual operator positions.
Console Procedure
PC Procedure
Operator Hold Timer
seconds (10 to 255 seconds)
+
seconds)
Drop Dial no. of
Enter
I
Type no. of seconds (10 to 255
Issue 1
April 1999
66
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