Step 7. Create Additional Agent Phonesets - Nortel Contact Center Multimedia Installation And Maintenance Manual

Upgrading licenses in your current installation

Step 7. Create additional agent phonesets

You must add and acquire phonesets that an agent or supervisor uses to log on to
the system. When Contact Center Manager Server acquires a phoneset, the
Communication Server 1000/Meridian 1 PBX switch begins sending messages
about these phonesets to the system.
Note: After you save a phoneset, you cannot modify it. You must delete your
saved phoneset, then add a new phoneset to change the phoneset configuration.
Adding a phoneset
Before you perform this procedure, you must configure the phoneset on the
switch.
Repeat these procedures for each phoneset you want to add.
1 Log on to Contact Center Manager Administration.
2 Click Configuration.
Result: The Configuration window appears.
3 On the system tree, double-click the server in Contact Center Manager
Server to which you want to add the phoneset. The server expands to
reveal its resources.
548 Contact Center Multimedia/Outbound
Standard 7.16